PRIVACY POLICY

Data Governance & Legal Compliance

How Dr Jody Eiser (Integrative Psychological Wellness) collects, protects, and handles your personal information under South African law.

Last Updated: July 2026
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Regulatory Framework: POPIA (Act 4 of 2013)

Commitment to Data Privacy: Dr Jody Eiser respects your constitutional right to privacy and is committed to processing personal information strictly in accordance with the Protection of Personal Information Act (POPIA). Information collected via this website is used solely to facilitate communication, manage bookings, and deliver professional care.

1. Responsible Party & Scope

This Privacy Policy applies to dr-jody.com, operated by Dr Jody Eiser (Integrative Psychological Wellness), acting as the Responsible Party under POPIA. This policy outlines our data handling practices when you browse our website, contact us electronically, or schedule consultations online.

2. Personal Information Collected

We collect personal data only when necessary to fulfill your requests or process administrative inquiries. Information collected may include:

Full name and surname

Email address and contact phone number

Message details submitted via online contact forms

Appointment booking details processed through our scheduling platform

3. Purpose of Processing Personal Data

Personal information is gathered for specific, explicitly defined, and lawful purposes directly related to our practice administration and service delivery:

Responding to website inquiries, emails, and WhatsApp messages

Managing clinical appointment scheduling via integrated third party tools

Sending confirmation notices, reminders, and relevant practice administrative updates

Fulfilling statutory legal, statutory health council, and accounting record keeping obligations

4. Third Party Data Processing & Scheduling Platforms

To deliver seamless service, we utilize reputable external service providers, including Bookem for online appointment scheduling. When booking an appointment, information you provide is processed securely by Bookem in accordance with their privacy and security standards.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security & Confidentiality

We implement technical and organizational safeguards to secure the integrity and confidentiality of personal information under our control. These safeguards protect against unauthorized access, loss, damage, or unlawful alteration of data.

In accordance with professional ethical standards, therapeutic notes and clinical records are maintained under strict medical confidentiality protocols separate from general website analytics or administrative web server records.

6. Your Rights Under POPIA

Under POPIA, you retain fundamental rights regarding your personal information, including:

The right to request access to personal data held by our practice

The right to request correction or updating of inaccurate personal records

The right to object to processing or request deletion of data, subject to statutory retention requirements

To exercise any of these rights, please submit a written request via our Contact Us page.

7. Website Cookies & Analytics

Our website utilizes standard cookies to ensure optimal navigation performance and basic visitor functionality. Browsing settings can be adjusted directly within your internet web browser to decline or limit cookie usage if preferred.

POPIA Enquiries & Information Requests

For questions regarding data protection, record requests, or our privacy practices, please submit a direct request.

Submit Enquiry